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Mid-level, metro location, broad technical requirements, and a common support title increase applicant competition.
Core skills (Linux, DB, networking, scripting) transfer across industries, though gaming/lottery domain knowledge helps.
Explicit 5+ years plus mandatory OS, DB, networking skills and regulated-gaming context increase filtering.
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Provide expert-level technical support and troubleshoot complex gaming and lottery systems including software, hardware, and networks.
Collaborate with development, QA, and operations teams to diagnose root causes and implement solutions, including workarounds to minimize downtime.
Conduct technical training, participate in on-call rotations, and communicate status updates to customers and internal stakeholders.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
5+ years of experience in technical support, preferably in gaming, lottery, or similarly complex industries.
Proven skills in troubleshooting software applications, databases (SQL, Oracle), operating systems (Linux, Windows), and networking (TCP/IP, firewalls, load balancers).
Experience with scripting languages (Python, Bash) and familiarity with ITIL incident management.
Demonstrates deep technical expertise in complex gaming or lottery systems with a strong analytical approach to problem solving.
Experienced in cross-functional collaboration with development and operations to drive issue resolution and system stability.
Operates effectively in fast-paced environments with the ability to train others and manage critical incidents including off-hours support.