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Tier-1 bank and metro location increase competition, but senior 7-10 years requirement reduces applicant pool.
Financial/trading application context increases domain specificity, reducing cross-industry transferability.
Explicit 7-10 years requirement and domain-specific application support skills make filtering strict.
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Provide technical and business support for Citi applications, including issue resolution and driving improvements in stability, efficiency, and effectiveness.
Manage application systems in daily operations focusing on stability, quality, and functionality per service level agreements, including start of day checks, monitoring, and risk reconciliations.
Act as liaison between users, internal technology groups, and vendors, prioritizing bug fixes, supporting releases, and coaching junior analysts.
7-10 years of experience in Application Support role.
Bachelor's/university degree or equivalent experience required.
Experience installing, configuring, or supporting business applications.
Strong communication skills with ability to explain technical issues to non-IT staff.
Experienced in managing daily operational support of complex applications with focus on stability and risk management.
Capable of working independently with sound judgement and ability to handle challenging, variable issues with potential business impact.
Proven ability to communicate effectively across technical and business stakeholders and lead or coach junior team members.