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Niche Genesys CCaaS architect role with 15+ years reduces candidate density.
Requires specialized Genesys CCaaS, telephony and integration expertise, limiting cross-industry transferability.
Explicit 15+ years plus mandatory Genesys Cloud CX, integration, and cloud-telephony skills make shortlisting strict.
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Lead design, architecture, and implementation of enterprise-grade Contact Center as a Service (CCaaS) solutions using Genesys Cloud CX.
Provide technical leadership and mentoring to cross-functional teams including engineers, developers, and architects during end-to-end project delivery.
Collaborate with clients and stakeholders to define solution strategies, conduct workshops, and ensure successful deployment of scalable omnichannel customer engagement solutions.
15+ years of relevant experience in technical leadership and solution architecture roles.
Bachelor’s or Master’s Degree in Computer Science.
Expertise in Genesys Cloud CX platform and related CCaaS technologies.
Located in or willing to work from Hyderabad, India (Raidurg Village B7 South Tower, Serilingampally Mandal).
Experienced in leading cross-functional teams through complex CCaaS implementation projects, including technical and client interactions.
Strong skills in designing scalable, secure, and integrated omnichannel customer engagement architectures using Genesys and cloud technologies.
Proven ability to manage client relationships, technical governance, and delivery risks within enterprise-level environments.