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Tier-1 brand, mid-level generalist role and metro location increase applicant competition.
Networking and vendor certification skills are moderately transferable across industries.
Requires vendor certifications and specific networking skills but no explicit years, so moderately strict.
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Ensure operational continuity of clients' IT infrastructure via proactive monitoring and incident resolution in line with SLAs.
Handle medium complexity incidents and requests as second-line support, including ticket management and escalation.
Collaborate on automation improvements, coach service teams, and contribute to change management and trend analysis to enhance service delivery.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in the mentioned networking technologies.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in a dynamic, hybrid environment with adaptability and resilience.
Experienced in client-facing communication across diverse cultures and teams with a client-first mindset.
Skilled in planning, anticipating challenges, and contributing to operational process improvements including automation and quality audits.