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Mid-level DevOps in a metro with a generalist title makes applicant competition high.
Skills transferable across industries but abuse/bot-detection domain adds moderate specialization.
Specific tooling, bot-detection experience and 24/7 shift requirements create moderate gating.
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Provide first-line support and advanced troubleshooting for abuse-related issues on Ticketmaster platforms, including on-call monitoring of system availability and APIs.
Act as subject matter expert on abuse issues for cross-functional teams, driving continuous improvements in products, tools, APIs, and processes.
Develop and enhance automation and tooling to reduce operational effort, maintain runbooks, documentation, and independently perform full-stack diagnostics for issue resolutions.
Bachelor's degree in Computer Science or related field, or equivalent work experience.
Experience with bot detection and blocking systems; proficiency in Bash, Python, Go, or similar scripting languages for operations and text processing.
Working knowledge of HTTP protocol, web systems, and analysis tools such as Splunk, Kibana/ELK stack; familiarity with databases like Oracle, MySQL, DataBricks, or Snowflake.
Experience working in a 24/7 shift-based team environment and handling multiple interrupt-driven priorities simultaneously.
Operates independently with strong technical expertise across a broad technology stack, capable of multi-tasking and prioritizing under pressure.
Experienced in global, fast-paced environments, comfortable collaborating with remote teams and sharing knowledge transparently.
Skilled in root-cause analysis and automation development to proactively reduce manual operational work and improve system reliability.