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Strong SaaS brand, metro location, and mid-level generalist role create high competition.
Requires SaaS professional services and CRM-specific experience, limiting cross-industry transferability.
Explicit 6+ years, mandatory tech and SaaS consulting skills, and relocation/in-office requirement increase strictness.
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Lead customer-facing technical discovery sessions to identify business pain points and design bespoke solution architectures.
Design, prototype (POC), and oversee technical solutions integrating Zendesk into diverse customer workflows from inception to delivery.
Collaborate with Sales, Support, and Product teams to validate implementations, influence product roadmap, and suggest workarounds or custom solutions for product gaps.
Bachelor’s Degree or equivalent professional experience.
6+ years of professional experience including consulting or software product implementation in SaaS industry.
Hands-on programming experience with Ruby, Python, Java, C#, or JavaScript and deep experience with RESTful APIs across backend and client-side development.
Currently living in or willing to relocate to Pune with commitment to a 3x weekly in-office hybrid schedule and ability to work across AMER, APAC, and EMEA time zones.
Experienced consultant comfortable leading technical discovery and translating complex concepts to executive stakeholders.
Strong technical breadth with hands-on experience in multi-platform development and RESTful APIs.
Ability to operate in ambiguous environments, managing client expectations and collaborating cross-functionally to deliver impactful technical solutions.