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Generalist infrastructure role in a metro location with typical mid-level experience attracts moderate competition.
M365, Exchange, and identity administration skills are broadly transferable across industries.
Requires specific M365/Exchange/AD/Entra skills and on-call experience, so moderate filtering is applied.
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Provide technical expertise and support for Microsoft 365 suite and Microsoft Exchange including Teams, SharePoint, and Email.
Manage lifecycle, configuration, security, and 3rd party app integrations for global M365 and Exchange environments.
Create and maintain runbooks, documentation, service standards, monitoring, and alerting for core collaboration and mailflow services.
Bachelor’s degree, applicable certification, or equivalent experience.
1-2+ years professional experience in M365 admin and Exchange environment.
Strong proficiency in Microsoft 365 suite, Exchange, Active Directory, and Entra identity management.
Work schedule requires IST overlap with PST hours (M-F, 12:30-9:30pm IST) plus rotating 24x7 on-call availability.
Experienced in troubleshooting complex mailflow and 3rd party app integrations within Microsoft 365 and Exchange.
Comfortable performing incident response, capacity planning, and maintaining auditable security controls.
Able to independently make decisions within defined parameters and create operational documentation for collaboration platforms.