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Medium competition due to strong employer brand and metro location, tempered by niche ServiceNow/insurance skills.
High sensitivity since deep ServiceNow delivery and insurance domain experience are required.
High strictness because of an explicit ~15 year requirement and mandatory ServiceNow expertise and certifications.
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Lead business analysis and QA activities for ServiceNow Smart Apps in Insurance, covering requirements, testing, and production validation.
Own end-to-end quality governance including requirement quality, test strategy, defect management, UAT coordination, and release readiness.
Collaborate with stakeholders, deliver quality metrics, manage risks, and mentor team members on automation and continuous improvement.
~15 years of experience in BA/QA, ServiceNow delivery, or related roles.
Strong experience with ServiceNow platform (CSM, Insurance/Financial Services workflows preferred).
Proven leadership in both Business Analysis (requirements, user stories) and QA (test strategy, automation, UAT, release).
Agile/Scrum delivery experience and strong stakeholder management skills.
Experienced in managing end-to-end ServiceNow delivery for insurance or financial services domains.
Able to lead cross-functional teams across BA and QA with focus on quality governance and risk mitigation.
Strong technical knowledge of ServiceNow platform including workflows, integrations, automation (ATF), and certifications (CSA, CIS-CSM preferred).