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Mid-level, common production-support role with generalist requirements yields moderate competition.
Skills (ITIL, SQL, Informatica, DevOps) are moderately transferable across industries.
Explicit 3-7 years plus Informatica, ITIL, and DevOps requirements create moderate hiring filters.
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Manage and ensure smooth operations for People, SGDIR, and IGG applications through production support.
Handle incident and problem management in alignment with ITIL processes.
Use SQL queries, Excel (including Macros), Informatica, and DevOps knowledge for monitoring, troubleshooting, and resolving tickets.
3-7 years of experience in application support (L2 Support).
Strong understanding and practical experience with ITIL processes.
Proficiency and hands-on experience with Informatica, DevOps, SQL, and Excel (including Macros).
Work Experience Required: 3-7 years relevant application support experience.
Experienced in production support with operational ownership in ITIL-aligned environments.
Skillful in technical debugging using SQL, Excel Macros, Informatica, and DevOps tools.
Comfortable working on multiple enterprise applications with incident and problem resolution focus.