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Tier-1 brand, remote and metro exposure attract applicants, but niche ServiceNow senior skillset limits qualified candidates.
Deep ServiceNow platform and ITSM expertise yields high domain specificity and limited cross-industry portability.
Explicit 8+ years, required ServiceNow CSA certification and deep platform expertise create rigid hiring filters.
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Own advanced incident and problem resolution on the ServiceNow platform including root cause analysis and implementing permanent fixes.
Develop and enhance ServiceNow modules, workflows, scripts, and integrations with REST/SOAP APIs in alignment with coding standards.
Lead platform optimization efforts covering performance tuning, release support, and mentoring Tier 2 and Tier 1 teams on complex issues.
8+ years of professional experience in ServiceNow development and support.
Mandatory certifications: ServiceNow Certified System Administrator (CSA).
Strong technical expertise in JavaScript scripting on ServiceNow, business rules, script includes, client scripts, UI policies, UI actions, workflow automation, and integrations (REST, SOAP, MID Server).
Work Location: Bengaluru or Hyderabad.
Experienced senior developer capable of handling critical production incidents and complex troubleshooting on enterprise-scale ServiceNow environments.
Technical lead mindset with proven experience in mentoring junior engineers and performing code reviews.
Hands-on with multi-instance environments, release management, platform upgrades, and performance tuning within ITSM/ITOM/HRSD/CSM modules.