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Mid-level generalist API/support role in metro with broad skills attracts many applicants.
Skills like API support, SQL, ITSM, and OS operations transfer easily across industries.
Explicit 3–5 year requirement plus SQL, ITSM, and API support skills enforce moderate filtering.
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Provide API support interfacing with Channels and Payments applications, including incident and service request management via ITSM tools.
Perform bug identification, analysis, and resolution; support API integrations; and execute operational checks (daily, weekly, monthly) according to IT process guidelines.
Prepare and publish various reports; update SOPs and user manuals; coordinate with third-party vendors and cross-functional teams; and proactively identify and address application vulnerabilities.
Bachelor's degree in Computer Science, Information Technology, or related field.
3 to 5 years of relevant work experience in application support or API management.
Experience with Oracle PL/SQL or MS SQL and practical experience on Windows/Linux environments.
Work Experience Required: 3 to 5 years.
Experienced in supporting APIs and integrations within payment or channel-based financial applications.
Demonstrates operational discipline by conducting regular system checks and updating documentation.
Capable of collaborating across multiple teams and managing vendor relationships to resolve incidents and implement security remediations.