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Tier-1 employer plus remote flexibility increases applicant competition.
Network engineering skills are transferable, but finance-specific voice and contact center context raises domain relevance.
Explicit 10-13 years and leadership experience make screening relatively strict.
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Lead and provide operational leadership to technology operations teams managing network operations, delivery resources, and engineering/design functions.
Oversee network product support, maintenance, documentation, and vendor/user escalations to ensure smooth operational workflows.
Establish operational goals, KPIs, dashboards; manage budget planning, vendor invoicing, and ensure alignment of network technologies with business needs.
10-13 years of experience in Networking.
Experience in managing network operations, project delivery teams, and network engineering/design functions.
2-3 years of team handling experience with technical management responsibilities.
Graduate or Post-Graduate degree; flexibility to attend US calls/meetings outside standard shift timings (2:00 PM-10:30 PM).
Hands-on leader with approximately 50% technical involvement and 50% leadership/management duties.
Experienced in coordinating cross-functional teams including operations, delivery, and engineering, focusing on network technologies.
Ability to manage vendor relationships, operational finance, and align technology capabilities with business strategies.