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Strong brand plus a common Product Owner title increases applicants, but specialized ServiceNow skills limit the pool.
Strongly biased towards candidates with ServiceNow and enterprise ITSM governance experience, less transferable from unrelated backgrounds.
Requires mandatory ServiceNow platform ownership and enterprise governance experience, but lacks explicit years requirement.
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Own and manage the entire ServiceNow platform lifecycle including strategy, governance, performance, security, upgrades, and enhancements.
Lead and manage third-party managed service providers ensuring delivery aligns with SLAs and quality standards.
Serve as the internal authority on ServiceNow capability, managing vendor relationships, integrations, and driving continuous platform improvement.
Experience managing a ServiceNow platform in a large or complex organisation with exposure to ITSM and other modules (eg. ITOM, ITAM).
Proven experience managing third-party application support or managed service providers.
Strong understanding of ITIL-based processes and platform governance including security and compliance.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrated ability to manage both strategic and operational aspects of enterprise SaaS platforms in regulated or global environments.
Experience working cross-functionally with senior stakeholders across IT, security, architecture, and business teams.
Track record of driving platform adoption, governance, risk reduction, and replacing customisations with standard functionality.