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Mid-level (3+ years) and a generalist cross-functional QA-support role attract moderate competition.
Technical QA, scripting, and observability skills are reasonably transferable across industries.
Explicit 3+ years plus multiple preferred technical skills imply moderate hiring filters.
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Own daily management of Software Development Support (SDS) case intake, triage, prioritization, and execution including Jira management and SLA monitoring.
Lead, coach, and develop SDS engineers to resolve complex escalated customer-facing issues across software, infrastructure, and cloud environments.
Own escalation program outcomes including defining intake processes, SLAs, stakeholder coordination, and continuous process and automation improvements.
Bachelor's degree or equivalent in Computer Science or related field.
3+ years of experience in software development or related role.
Experience with software development lifecycle and secure coding practices aligned with ISMS regulations.
Work Experience Required: 3+ years in software development or related role.
Experienced in managing cross-functional teams at the intersection of Support, Product, and R&D for customer-facing escalations.
Skilled in coordinating stakeholders and driving disciplined execution through root-cause analysis and resolution.
Familiar with cloud platforms, observability tools, scripting/automation, containerized environments, and ticketing systems as per role’s preferred technical experience.