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Tier-1 brand plus mid-level role and broad ServiceNow requirements increase applicant competition.
ServiceNow platform expertise is transferable across industries but remains moderately specialized to ITSM contexts.
Explicit 4+ years plus platform-specific technical skills and preferred certifications create moderate filtering.
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Lead design, development, and optimization of ServiceNow ITSM solutions including configurations, customizations, and integrations aligned with ITIL processes.
Manage moderately complex technical initiatives including coding, testing, debugging, documentation, and upgrade/deployment activities.
Provide technical leadership and guidance, including mentoring junior developers and resolving escalated technical issues.
4+ years of software engineering experience with a focus on ServiceNow development and ITSM modules.
Bachelor's or Master's degree in Computer Science, Engineering, or related field.
Strong proficiency in ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, and workflows.
ServiceNow certifications required or highly preferred: CSA, CAD, and ITSM (highly preferred).
Experienced in large-scale enterprise ServiceNow environments with hands-on ITSM module development and integration expertise.
Able to lead ITSM transformation initiatives and influence enterprise ITSM strategy aligned to ITIL v4.
Proficient in technical leadership, agile delivery, and collaborative cross-functional stakeholder engagement.