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Tier-1 brand plus niche domain and application requirements create moderate competition.
Strong finance operations and specific application knowledge reduce cross-industry transferability.
Explicit 10+ years and mandatory domain/application experience make filters stringent.
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Drive change initiatives by analysing customer and business needs and collaborating on strategic solution development.
Serve as product SME in change discussions, providing requirements, impact analysis, and supporting solution design and business readiness.
Support project management operational activities and coordinate with CAM Operations teams across multiple domains.
Bachelor's degree in Commerce, Business Administration, or related field.
Minimum 10 years experience in large, complex, multi-geography organizations.
Strong product knowledge of WI and PI&A customer & account maintenance, with hands-on experience in Planviewer, Administrator, Sonata.
Work Experience Required: 10 years in customer & account maintenance operations and transformation/change domain.
Experienced Process Specialist/Lead with deep understanding of customer and account maintenance operations.
Operating style includes collaboration with multiple stakeholders including Compliance, Propositions, and Operations for decision making.
Comfortable working independently in Agile environment supporting enterprise-wide transformation and change initiatives.