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Mid-level generalist production-support role with common skills and non-tier brand implies moderate competition.
Role requires ITIL and Informatica production-support expertise, moderately limiting cross-industry transferability.
Explicit 3–7 years plus required ITIL, Informatica, DevOps, and SQL indicates moderately strict screening.
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Provide L2 support for People, SGDIR, and IGG applications ensuring smooth operations.
Manage incident and problem resolution following ITIL processes.
Perform monitoring and troubleshooting using SQL, Excel, Informatica, and DevOps tools.
3-7 years of relevant experience in application support (L2 Support).
Strong understanding of ITIL processes mandatory.
Proficiency in Informatica, DevOps, SQL, Excel, and Macros required.
Work Experience Required: 3-7 years relevant application support experience.
Experienced in production support and operational problem management aligned with ITIL.
Technically skilled in Informatica workflows and DevOps for debugging and minor fixes.
Data proficient with strong SQL and Excel skills for monitoring and incident tracking.