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Mid-level metro Data Analyst role with generalist skills and a recognized but non-Tier-1 employer.
Requires IT service-delivery analytics expertise, making background highly domain-specific.
Explicit 6–8 years and mandatory IT service-delivery analytics skills make screening strict.
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Transform enterprise data from IT Service Delivery and business operations into actionable insights to improve governance, reliability, and quality of IT services.
Lead data consolidation, pattern identification, and evidence-based recommendations to support decision-making and continuous improvement.
Design and deliver reports, dashboards, and conduct enterprise-wide analytical studies collaborating closely with operational and business teams.
6-8 years of experience in enterprise data analysis or IT operations analytics.
Strong understanding of enterprise applications, IT service delivery processes, and governance.
Proficiency in advanced data analysis, reporting, dashboards, and automation across cloud and on-premises environments.
Location requirement: Gurugram, India; English proficiency at C1 Advanced level.
Experienced in synthesizing complex IT service delivery data into operational insights impacting governance and service quality.
Comfortable working across both technical and business contexts with strong stakeholder communication and influence skills.
Preferred experience in aviation, large enterprises, or regulated environments, though not mandatory.