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Senior specialized role but metro location and reputable employer increase applicant density.
Strong financial-services domain and product/tool expertise required, limiting transferability.
Explicit 10+ years requirement and domain-specific tool and transformation experience required.
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Drive transformation and change initiatives by analyzing customer and business needs and supporting the development of scalable solutions.
Act as product SME in change discussions, identifying operational impact, providing requirements, shaping solution design, and preparing business readiness and post-go-live support.
Support project management operational activities and collaborate with multiple internal stakeholders across operations, compliance, and propositions teams.
Bachelor's degree in Commerce, Business Administration, or related field.
Minimum 10 years of experience in large, complex multi-geography organizations, specifically in customer & account maintenance operations.
Strong product knowledge of WI and PI&A customer & account maintenance applications such as Planviewer, Administrator, Sonata.
Experience in Transformation & Change management, focusing on enterprise-wide initiatives.
Experienced process specialist/lead with a strong understanding of client and account maintenance operational processes in financial services.
Comfortable operating in an agile environment with the ability to manage multiple deadlines and prioritize effectively.
Able to work independently and collaborate virtually with diverse stakeholders including operations, compliance, and product teams.