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Tier-1 employer, metro location, and broad regional IT role attract many qualified applicants.
Skills transferable across industries but enterprise ITSM and ServiceNow experience adds specificity.
Explicit 10+ years experience, mandatory ITIL and leadership experience make shortlisting strict.
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Lead and develop a distributed IT team across APAC supporting over 2,300 employees in 16 offices and 10 countries.
Drive IT service excellence, operational performance, and adoption of AI-powered automation and self-service capabilities.
Manage regional IT budgets, vendor relationships, compliance, and support strategic IT initiatives including digital workplace transformation and technology refreshes.
10+ years of IT operations, end-user support or IT service management experience with at least 5 years in people leadership in a regional or global setting.
Experience managing distributed teams across multiple countries and cultures, and with vendor, budget, and strategic technology initiative management.
Bachelor’s degree in Computer Science, Information Systems, or related field, with mandatory ITIL Foundation v4 certification.
Strong technical expertise in ITSM (preferably ServiceNow), endpoint management (Windows, macOS, mobile), collaboration tools, and automation technologies; scripting knowledge (PowerShell, Python, REST APIs) preferred.
Experienced regional IT leader familiar with APAC market challenges and managing distributed multicultural teams.
Demonstrated success in driving AI-powered automation, self-service platforms, and digital workplace transformation in large multinational organizations.
Strategic operator who aligns IT services with global standards while enhancing operational efficiency and stakeholder engagement across time zones and regions.