Back
Known IT services employer, common BI support role and generic toolset increase applicant competition.
Power BI and ITSM skills are broadly transferable, though pharma client context adds moderate specialization.
Explicit 2+ years plus ServiceNow/ITIL and monitoring tool requirements create moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Ensure operational stability and high availability of Power BI analytics platforms for pharmaceutical clients.
Manage incident resolution, service requests, and change management using ServiceNow compliant with ITIL practices.
Monitor Power BI service health using tools like Dynatrace and BigPanda, troubleshoot issues, and coordinate fixes with BI and infrastructure teams.
Bachelor's or Master's degree in Computer Science, IT, Data Science, or related field.
Minimum 2 years experience in BI application support or IT operations.
Experience with ServiceNow, ITSM/ITIL processes, monitoring tools (Dynatrace, BigPanda), JIRA, and Confluence.
Basic shell scripting skills and foundational knowledge of AWS and Azure cloud platforms.
Experienced in incident and service management within BI or IT support environments, preferably pharmaceutical domain exposure.
Proficient in monitoring and troubleshooting Power BI related issues and maintaining BI platform uptime.
Familiar with ITIL-aligned support processes and capable of coordinating cross-team issue resolution involving cloud infrastructure and BI developers.