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Tier-1 brand, mid-level product role, metro and generalist requirements create high applicant competition.
Requires domain-specific ITSM, SRE and AI product expertise, limiting cross-industry transferability.
Explicit 5+ years and mandatory enterprise AI/ITSM/product experience makes screening strict.
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Own and drive the product vision, roadmap, and delivery for AI-powered reliability, automation, and support platforms to reduce operational toil and improve IT support.
Analyze ITSM processes and operational workflows to identify and prioritize automation and AI interventions that improve service reliability and reduce MTTR.
Collaborate closely with engineering teams to shape AI/automation solutions, monitor performance, and ensure enterprise-wide adoption and measurable value realization.
5+ years experience as Product Owner or Product Manager in enterprise environments.
Proven experience delivering AI, automation, or reliability-focused products in production.
Strong exposure to ITSM, incident/problem/change management workflows and experience with support/incident management systems.
Hands-on experience with AI/automation tools, decision engines, and Agile delivery frameworks (e.g., Jira).
Experienced in operational or support platform products with strong ITSM and business analysis mindset.
Comfortable working in global, large-scale, high-availability, and high-impact environments with cross-functional teams.
Demonstrates strong product ownership skills including translating complex operational problems into clear, testable product requirements and driving end-to-end delivery.