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Tier-1 employer, common delivery role, and metro location create high candidate competition.
Role demands lab services expertise and technical background, reducing cross-industry transferability.
Explicit 8+ years, leadership/service management requirement, and extensive travel make shortlisting strict.
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Lead service delivery operations across India for Agilent’s Enterprise Business, ensuring operational excellence and customer satisfaction.
Manage and execute complex customer programs to enhance laboratory productivity, asset support, and analytical relocation services in India.
Drive strategic initiatives to improve service revenue, operational efficiency, and cross-functional collaboration with Sales, Service, and Enterprise teams.
Bachelor’s or Master’s degree in Chemistry, Pharma, Engineering, or related field.
Minimum 8 years of relevant service or team management experience.
Role is based in Manesar with hybrid work model; 80% travel across India required.
Strong understanding of service delivery, lab productivity improvement, and customer environment.
Experienced leader skilled in managing complex programs involving strategic planning and execution in service delivery.
Demonstrated ability in cross-functional collaboration and stakeholder management within a customer-facing technical environment.
Proven track record in driving business growth through operational efficiency and customer-centric initiatives in laboratory or scientific services.