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Tier-1 brand, common role title, metro location, and broad skill requirements drive high competition.
Front-office banking products, trade lifecycle and specialized monitoring increase domain specificity and reduce portability.
Multiple mandatory technical and banking skills but no explicit years, so medium strictness.
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Provide technical support for complex application issues ensuring minimal disruption to bank operations.
Develop and enhance support models, monitoring tools, and automation to improve service delivery and operational efficiency.
Lead or guide teams on complex tasks, manage risk, troubleshoot hardware/software/network issues, and maintain documentation for knowledge sharing.
Experience: Application support role with knowledge of ITIL processes; experience in Markets & Investment Banking domain preferred.
Technical skills: Proficiency in SQL, Database technologies, Unix, Windows, batch monitoring tools like Autosys; familiarity with Service First/Service Now and monitoring tools like ITRS Geneos.
Mandatory experience in front office application support and handling issues using configuration management and reporting tools.
Location: Role is based out of Pune.
Experienced in complex, business-facing front office application support within investment banking.
Capable of leading or coaching teams, driving operational improvements and risk mitigation in technical support functions.
Strong technical acumen with hands-on experience in automation, CI/CD pipelines, scripting (Python/Shell/Java), and monitoring strategies emphasizing alert quality and early warning.