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Tier-1 employer, metro location, mid-level generalist role, and broad skill requirements drive high competition.
Role requires product support and domain knowledge in semiconductor automation, reducing cross-industry transferability.
Explicit minimum experience and required code-debugging and deployment skills create moderately strict shortlisting filters.
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Own resolution of software issues reported from install base and ensure software functionality meets customer use-cases.
Lead cross-functional teams for smooth deployment and acceptance of software at customer sites, managing escalations and customer expectations.
Develop and execute software validation, documentation, training for support engineers, and interface between customers and development teams.
Minimum 3 years of experience in software product support.
Bachelor of Engineering in Computer Science, Information Science, or Electronics with strong background in Industrial Automation software.
Proficient in troubleshooting software issues using logs and simulation; experience with Windows OS and networking.
Travel availability: up to 20%; willing to relocate to Bangalore, India.
Experienced in semiconductor manufacturing or industrial automation software environments or similar technical domain.
Strong analytical skills with ability to debug software possibly including code-level analysis (C++, C, Java) and scripting (Python added advantage).
Operates effectively as liaison among customers, account teams, and development with end-to-end responsibility for software deployment and support at customer sites.