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Specialized hardware program role, metro location, moderate brand, senior level reduces broad applicant competition.
Requires manufacturing and hardware program expertise with US customer experience, limiting easy cross-industry transferability.
Explicit 7–13 years, minimum people-management, engineering degree, and manufacturing experience required.
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Lead and develop a team of Customer Program Managers responsible for end-to-end ownership of customer programs including delivery, escalation, and account health.
Set team standards for program management processes including scope, risk, change control, and status reporting, and directly manage high-complexity or at-risk customer accounts.
Partner cross-functionally to remove blockers impacting customer programs and ensure consistent, proactive customer success and relationship management.
7–13 years total work experience with at least 5 years managing customer-facing programs in hardware product development or contract manufacturing.
Minimum 2 years in a team lead or people management role with direct reports and performance management responsibilities.
Bachelor’s degree in Mechanical, Industrial, or Manufacturing Engineering.
Work Hours: 7:30 PM – 3:30 AM IST, Monday through Friday (US Eastern business hours).
Experienced in managing complex, multi-stakeholder hardware manufacturing programs with full accountability for scope, cost, timeline, and customer satisfaction.
Strong operational leadership with capability to coach and develop a team in a fast-paced, ambiguous, and non-hierarchical environment.
Comfortable coordinating with US-based or European customers during US business hours and navigating supply chain and manufacturing technical details.