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National hiring with common service-delivery title and broad skillset increases candidate competition.
Laboratory service and domain knowledge make skills less transferable across industries.
Explicit 8+ years plus domain-specific service management and travel makes filters stringent.
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Lead and oversee service delivery operations across India for Agilent’s Enterprise Business, ensuring high customer satisfaction and operational excellence.
Drive strategic initiatives including complex program execution to improve laboratory productivity, lab-wide asset support, and analytical relocation services market presence.
Collaborate cross-functionally with Sales, Service, and Solution teams to align strategies, build organizational capability, and deliver profitable growth in service revenue and customer experience.
Bachelor’s or Master’s degree in Chemistry, Pharma, Engineering, or related field.
Minimum 8 years of relevant service or team management experience in customer environment, service delivery, and lab productivity improvement.
Ability to travel extensively (80% PAN India travel).
Work Location: Manesar (Hybrid model with flexibility); relocation assistance available for outstation candidates.
Experienced in managing and executing complex customer service programs and change initiatives within laboratory or analytical service environments.
Proven leadership with strong customer relationship management, cross-functional collaboration, and stakeholder communication skills.
Ability to drive business growth through operational efficiency, innovation, and talent development in a technically complex service delivery context.