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Tier-1 brand, metro location, and mid-level generalist role increase applicant competition.
Skills transferable across SaaS/IT employers, but requires specific MDM/identity management product experience.
Mandatory 6+ years plus domain-specific IT product/MDM experience and in-office/EST shift requirement.
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Lead and mentor a team of IT product specialists to drive implementation success focusing on KPIs such as productivity, project completion, adoption, and customer satisfaction.
Manage IT product implementations involving MDM, Identity Management, and related IT solutions (e.g. Google, Azure, Okta), ensuring continuous process improvements and adoption increases.
Collaborate cross-functionally with sales, customer experience, product, and engineering teams to influence product development, fix issues, and support go-to-market efforts including beta programs.
6+ years of experience implementing IT products; prior management experience is strongly preferred.
Strong understanding of MDM, Identity Management solutions, and IT products such as Google, Azure, and Okta.
Ability to work hybrid from Bangalore office 3 days a week and in EST shift hours.
No explicit educational degree requirement mentioned.
Experienced leader in IT product implementation teams with demonstrated ability to build processes and operational rigor.
Comfortable managing ambiguity and scaling teams in a fast-paced, data- and process-driven environment.
Skilled at cross-functional collaboration influencing product and process improvements across sales, engineering, and customer success.