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Senior, specialized IT operations role with vendor/Jira expertise reduces applicant competition despite metro location.
Requires specific IT operations and ITSM experience but remains transferable across similar infrastructure-heavy industries.
Explicit 8+ years plus mandatory ITSM, Intune/Azure AD, and Jira administration requirements raise strictness.
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Lead and manage global IT Service Desk operations including personnel management, process improvement, and escalation handling to ensure high-quality end user support.
Oversee IT Operations activities coordinating across Service Desk, Infrastructure, Security and Enterprise Applications, managing vendors and cloud operations to maintain service continuity and vendor accountability.
Own asset lifecycle management, employee lifecycle operational support, and Jira Service Management platform governance including process automation and compliance support.
Bachelor's degree or equivalent in Computer Science, Information Systems, Cybersecurity, or related field.
Minimum 8 years experience in IT Operations, Service Delivery, Service Desk Management, Infrastructure Operations, or End User Services.
Experience managing MSPs, vendors, and external technology partners, with strong skills in Microsoft 365, Azure AD (Entra ID), Intune, endpoint management, and Jira administration.
Ability to work overlapping US Central Time business hours with availability until approximately 1:00 PM CT.
Experienced operational leader with hands-on management of global IT service delivery, process improvements, and vendor relationships.
Skilled in driving automation and operational transformation initiatives involving employee lifecycle and identity management in cloud-based/SaaS environments.
Strong communicator capable of working directly with US-based business and technology stakeholders in a fast-paced international environment.