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Generalist application support role in a metro location with common skills, leading to high applicant competition.
Skills like SQL, monitoring and incident management are widely transferable across industries.
Moderate technical filters like ITIL, SQL, monitoring and scripting but no strict years requirement.
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Own monitoring, diagnosing, and resolving SQL job failures and application performance issues.
Design, implement, and maintain application monitoring solutions and dashboards for proactive issue resolution and optimization.
Collaborate with cross-functional teams and vendors to handle critical incidents and support user ad-hoc report requests.
Bachelor’s or Master’s degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering.
Experience with SQL job monitoring and debugging required (exact experience years not specified).
Proficiency in English (C2 level) with ability to collaborate effectively.
Work location is office-based (India), day shift; remote work not indicated explicitly.
Experienced in application support with strong troubleshooting skills in SQL and performance monitoring.
Capable of configuring monitoring tools and developing dashboards for real-time insights and issue prevention.
Comfortable working in a cross-functional team environment, handling critical issues and coordinating with multiple stakeholders including vendors.