Back
Generalist infrastructure role, mid-level experience, and metro hybrid location increase applicant competition.
Infrastructure service management skills are broadly transferable across industries.
Mandatory ITIL certification, ServiceNow and process-improvement skills impose moderate hiring filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage and deliver key management information, reports, and performance indicators for process improvement and executive reporting.
Oversee Incident and Problem management processes, including root cause analysis coordination and leading service improvement initiatives.
Support Service Design & Transition activities, provide process training, and ensure compliance with audits, security, and business continuity requirements.
Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
ITIL Foundation and ITIL Service Operation certifications mandatory.
Experience in Incident and Problem Management with proficiency in ServiceNow ticketing tool.
Experience required in Process Improvement Methodologies such as Lean, Six Sigma, or Process Re-engineering.
Experience working in service management roles focusing on Incident and Problem Management within IT infrastructure services.
Proven ability to analyze service performance data and lead process improvements in a structured ITIL-based environment.
Comfortable operating in a hybrid remote work setting with rotating shifts in India and interacting with multiple management levels.