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Specialized platform-operations role, mid-seniority and metro location, moderate applicant competition.
Platform operations and ServiceNow expertise transfer across industries but require specific enterprise IT experience.
Explicit seniority, mandatory platform operations experience and technical governance skills make filters strict.
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Lead and govern enterprise platform operations for Microsoft 365, Intune, MDM, Microsoft Entra ID, ServiceNow, and endpoint management services ensuring operational excellence and service continuity.
Manage and coach operational support teams, coordinate with vendors, and engage global stakeholders to drive platform governance and service delivery.
Drive automation, modernization initiatives, and continuous service improvement to enhance platform performance and user experience across global entities.
8–12 years of overall IT experience; minimum 5 years managing enterprise platform operations.
Hands-on experience with Microsoft 365 administration, Microsoft Intune, Mobile Device Management, Microsoft Entra ID, and ServiceNow administration.
Proven experience managing operational support teams, vendor management, and service governance.
Work Experience Required: 8–12 years in IT with minimum 5 years in enterprise platform operations.
Experienced leader in digital platform operations with strong expertise across Microsoft 365, Intune, MDM, Entra ID, and ServiceNow environments.
Skilled in managing operational teams, vendor relationships, and cross-functional stakeholder engagements in a global context.
Strong capability in driving automation, service improvement, and digital workplace transformation initiatives.