Back
Tier-1 employer, remote night-shift role, and broad generalist technical requirements drive high applicant competition.
Networking, Linux, and scripting skills are broadly transferable across industries.
Explicit 6-month–2-year requirement plus mandatory networking, Linux, and scripting skills create moderate shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide technical support and troubleshoot complex issues for Akamai's Web, Media, Security and Edge Compute services in APJ/EMEA regions.
Own customer problems from identification to resolution, collaborating across internal teams and time zones.
Maintain and improve Akamai Knowledge Database and internal tools, aiming to become a Subject Matter Expert.
6 months to 2 years of experience in relevant technical support roles.
Bachelor's degree in Computer Science Engineering or related field.
Knowledge of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, HTTP, BGP.
Experience with Linux Bash/Shell environment and programming languages like Python, Java, HTML, and JavaScript.
Experienced in customer-facing roles providing business-to-business technical support with strong troubleshooting skills.
Comfortable working across multiple time zones supporting APJ/EMEA regions during night shift hours.
Technically proficient in internet protocols, Linux environments, and programming to lead technical investigations effectively.