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Mid-level generalist CX/operations role in Bangalore with broad requirements attracts many applicants.
Skills in CX automation and project management transfer across industries but require bot-specific experience.
Explicit 3+ years requirement plus mandatory AI-driven chatbot design/build/monitor experience increases filter strictness.
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Design and implement customer support automations including AI-powered voice, chat, and email bots to enhance Customer Experience (CX).
Analyze CX processes using metrics and feedback to identify and drive scalable improvements.
Project manage process and system improvements to increase productivity and automation internally.
3+ years of experience as an operations professional.
Experience designing, building, and monitoring AI-driven chat or email bots is mandatory.
Strong project management skills with ability to prioritize and meet deadlines.
Not explicitly mentioned: Notice period, educational qualifications, or strict location requirements.
Experienced in process development for high-volume production environments with an analytical mindset.
Able to collaborate effectively across teams and communicate complex ideas clearly to diverse stakeholders.
Demonstrates ownership and proactive work approach in operational and automation projects to scale customer experience.