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Senior, niche SRE and 24x7 operations focus reduces applicant density despite metro location.
High; role requires specialized 24x7 operations, SRE, ITSM, and compliance experience limiting cross-industry fit.
High due to required deep SRE, ITSM, compliance, and global operations leadership expertise.
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Lead global 24x7 service operations supporting mission-critical transit systems for ~40 major transit agencies with a team scaling from ~100 to ~200.
Own reliability, performance, incident management, and continuous improvement of customer-facing platforms in a zero-tolerance, high-availability environment.
Drive operational discipline, ITSM governance, tooling evolution, hybrid infrastructure operations, compliance alignment, and operational transformation for service excellence.
Experience leading global 24x7 service operations, including major incident and problem management.
Strong expertise in ITIL-based service management and SRE principles.
Proven track record managing performance and meeting SLAs in high-availability IT environments.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrated operational leadership of follow-the-sun, large scale IT service delivery supporting live, revenue-generating systems.
Experience with hybrid infrastructure (legacy data centers, Azure, AWS) and regulated compliance environments (PCI DSS, ISO 27001, SOC).
Proven ability to drive operational transformation and build high-performing global teams with a focus on reliability and customer satisfaction.