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Senior 15+ requirement reduces pool, but metro location and broad remit attract competitive applicants.
Heavy emphasis on transit payments, PCI/ISO compliance, and mission-critical SRE makes cross-industry transferability limited.
Explicit 15+ years, mandatory senior leadership experience, and strict compliance/technical requirements make filters highly rigid.
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Accountable for global operations and service delivery of mission-critical transit payment systems with over 500 staff across UK and India 24x7 centers and localized teams.
Ensure 99.999% system availability through architectural enforcement, proactive maintenance, incident management, and reliability engineering practices including automation and chaos testing.
Lead compliance, financial management including vendor oversight, and operational governance aligning with ITIL and SRE to meet SLAs, audit standards, and budget goals.
15+ years in global technology operations with 10+ years in senior leadership roles overseeing large-scale 24x7 organizations.
Strong technical knowledge of Azure, AWS, Kubernetes, Oracle databases, UCS fabrics, and enterprise networks.
Experience with ITIL service management combined with Site Reliability Engineering (SRE) practices including SLOs, error budgets, and automation.
Demonstrated management of compliance frameworks ISO27001, PCI DSS, GDPR, and local privacy regulations with direct interaction with CISOs and security assurance.
Proven operator who emphasizes process discipline and reliability-first mindset in managing global, distributed teams and complex technology environments.
Experienced in integrating cross-functional leadership with financial stewardship, vendor management, and operational risk mitigation at executive levels.
Skilled in driving continuous improvement in service resilience, automation, and compliance through strategic oversight of technology and service operations.