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Tier-1 brand, metro location, mid-level generalist title, and common ServiceNow demand increase applicant competition.
ServiceNow expertise transfers across enterprises but requires platform-specific experience, so moderately sensitive.
Explicit 4+ years, mandatory ServiceNow platform skills, and preferred certifications enforce strict candidate filters.
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Design, engineer, and optimize ITSM solutions on the ServiceNow platform focusing on ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and CMDB modules.
Lead moderately complex technical initiatives and projects within the ServiceNow ITSM domain, including upgrades, integrations, and custom development.
Provide technical leadership, mentor junior developers, and collaborate with ITSM process owners to improve automation, workflows, and overall ITSM process maturity.
Minimum 4+ years of ServiceNow development experience with strong expertise in ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Proficiency in JavaScript, Glide APIs, REST/SOAP integrations, and ServiceNow platform administration including ACLs, workflows, and upgrade management.
ServiceNow certifications required: CSA (Certified System Administrator), CAD (Certified Application Developer); ITSM certification highly preferred.
Experienced with large-scale enterprise ServiceNow deployments and ITSM transformations, capable of influencing enterprise ITSM strategy and architecture.
Demonstrates technical leadership in Agile environments with ability to provide accurate estimations and manage risk across multiple moderate complexity initiatives.
Strong understanding of ITIL v4 principles and ability to translate ITSM process requirements into scalable technical solutions.