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Mid-level role, metro location, and generalist support/dev title increase applicant competition.
Cloud, Python and observability skills are moderately transferable across industries despite security context.
Explicit 3+ years requirement plus technical skills creates a moderate filtering effect.
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Lead and manage Software Development Support (SDS) team handling complex escalated customer-facing software issues, ensuring timely resolution and prioritization.
Oversee day-to-day case intake, triage, execution, and SLA monitoring, employing root-cause analysis and coordination across Support, Product, and R&D teams.
Own escalation program outcomes including defining intake paths, SLAs, stakeholder communications, recruitment, and process improvements for rapid issue diagnosis and resolution.
Bachelor’s degree in Computer Science or related field, or equivalent experience.
3+ years of experience in software development or a related role.
Experience with Python scripting (implied by role title) and related technical environments (cloud platforms, observability, automation tools).
Not explicitly mentioned: Notice period or specific location constraints.
Experienced in managing cross-functional technical teams and driving high-impact customer issue resolution.
Skilled in coordinating and communicating between Support, Product, and R&D stakeholders for efficient case management and escalation handling.
Comfortable leading recruitment and process improvement initiatives within Software Development Support domains involving cloud and automation technologies.