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Specialized ServiceNow ITOM skills reduce broad applicant pools but mid-level seniority and metro location increase competition.
Role requires platform-specific ServiceNow ITOM, CMDB and discovery experience, making cross-industry transfers difficult.
Explicit 5+ years, mandatory CSA certification, and deep ServiceNow ITOM expertise make filters strict.
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Own end-to-end technical design, implementation, and optimization of ServiceNow ITOM suite, including Discovery, Event Management, and CMDB alignment.
Develop and maintain integrations with enterprise monitoring tools (e.g., SolarWinds, Azure Monitor) to enhance event correlation and service observability.
Act as Tier 3 escalation for complex ITOM issues and lead creation of automated remediation workflows and detailed dashboards for technical and leadership visibility.
Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
Minimum 5 years in IT Operations/infrastructure with at least 3 years hands-on ServiceNow ITOM development and architecture experience.
ServiceNow Certified System Administrator (CSA) certification.
Deep knowledge of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management), JavaScript, Glide API, and CMDB aligned with ITIL framework.
Experienced in managing complex, global ITOM environments requiring cross-functional stakeholder coordination and architecture alignment with CSDM standards.
Technical leader capable of handling Tier 3 escalations, code reviews, and implementing automated, scalable ServiceNow workflows and integrations.
Proficient in translating complex business needs into technical specifications and architectures, with a strong focus on event correlation, root cause analysis, and observability metrics.