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Mid-level metro role with moderate brand and generalist expectations but niche AS400 skill reduces applicant pool.
Legacy AS400, RPGLE and DB2 expertise limits cross-industry transferability.
Explicit 2–4 years AS400 experience and mandatory RPGLE/DB2 skills enforce strict filters.
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Provide technical support for AR application on IBM AS400 (iSeries) during upgrades, deployments, rollouts, and post-production.
Maintain customer relationships by resolving issues, managing expectations, and documenting knowledge articles.
Collaborate with cross-functional teams to integrate AS400 systems with modern technologies and support continuous improvement initiatives.
2-4 years hands-on experience with IBM AS400 systems including RPGLE, CLLE, and DB2.
Experience supporting customer-facing technical environments involving upgrades and escalations.
Strong communication skills and ability to manage multiple global stakeholders.
Willingness to work flexible hours including evenings and weekends as needed.
Experienced in supporting legacy IBM AS400 applications within integrated delivery models.
Capable of working independently while collaborating effectively with QA, architects, and product teams.
Comfortable operating in fast-paced environments managing multiple priorities and maintaining customer focus.