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Mid-level generalist consultant title, metro locations, and common skillset increase candidate competition.
Consulting and implementation skills transfer across industries but WFM/retail domain expertise is moderately required.
Mandatory 2+ years and industry-specific workforce management experience create moderate filtering.
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Own end-to-end implementation of Legion workforce management solutions, including configuration, testing, delivery, and customer training.
Manage customer expectations and facilitate data gathering sessions to design optimal solutions aligned with business results and KPIs.
Provide ongoing customer support post-implementation, including configuration reviews, training, troubleshooting, and advocacy for customer needs in product improvements.
2+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success.
Experience with retail, hospitality, restaurant, or related industries to understand workforce labor challenges.
Strong English communication skills including presentation and negotiation.
Work Experience Required: Minimum 2 years in relevant implementation or customer success roles.
Expertise in workforce management planning with demonstrated ability to translate customer requirements into actionable software configurations.
Skilled in managing complex projects with changing needs, ensuring scope control and meeting timelines.
Comfortable working remotely across geographies with strong organizational skills and an ability to explain technical details to non-technical audiences.