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Tier-1 brand and metro location with a common mid-level operations title increase applicant density.
Security operations skills transfer across industries but need domain-specific knowledge, so medium sensitivity.
No explicit years but requires ServiceNow and managed-services experience, so medium strictness.
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Ensure operational continuity of clients' security infrastructure by proactively monitoring and resolving technical incidents within SLA.
Manage work queues, execute approved changes in security systems, and collaborate with automation teams to optimize processes.
Provide second-level support, assist with escalations, audit incidents for quality, and contribute to trend analysis for automation opportunities.
Experience in managed security services with working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site required.
Work Experience Required: Not explicitly mentioned in the JD.
Operates with strong technical expertise in security managed services and proactive incident management.
Skilled communicator across diverse cultures, capable of collaborating effectively with multiple teams including automation and support levels.
Adapts to changing priorities and conditions, maintaining client focus and ability to handle pressure with longer working hours when needed.