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Strong Tier-1 brand, metro location, and an entry-level generalist managed-services role increase applicant competition.
Core infrastructure support skills transfer across industries, so background fit sensitivity is low.
No explicit years but mandatory ITIL, technical support skills and degree create moderately strict filtering.
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Own first-line support for IT incidents and service requests ensuring zero missed SLA conditions.
Monitor client infrastructure across multiple technology domains (e.g., Cloud, Security, Networking) to identify and resolve issues proactively.
Perform maintenance activities like patching, configuration changes, and contribute to disaster recovery testing and documentation.
Entry-level experience troubleshooting security, network, data center, systems, or storage in medium to large ICT environments.
Basic knowledge of ITIL processes, management agents, redundancy concepts, and ITSM tools.
Bachelor's degree or equivalent qualification in IT or Computing, or equivalent work experience.
Workplace type: On-site.
Comfortable working across multiple technology domains with adherence to SOPs and knowledgebase resources for ticket resolution.
Able to plan activities, adapt to changing circumstances, and communicate effectively across cultures.
Experience or aptitude for working in pressurized environments with a client-centric focus offering positive customer experiences.