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Niche legacy middleware and seniority reduce competition despite strong brand and metro location.
Heavy PowerBuilder, middleware, and Salesforce integration requirements create high industry and tooling specificity.
Explicit 10+ years, lead requirement, and many mandatory legacy/middleware skills make filtering strict.
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Own day-to-day production operations for legacy CRM, retail web apps, middleware, and Salesforce Service Cloud integrations including incident and problem management.
Lead L2/L3 incident response, root cause analysis, and ensure timely resolution meeting SLAs with shift/on-call leadership responsibilities.
Supervise small enhancements, bug fixes, change/release management, vendor coordination, and maintain runbooks, disaster recovery, and audit preparedness.
Bachelor’s degree in Computer Science, Information Systems, or related field.
10+ years experience supporting production enterprise applications and infrastructure; minimum 5+ years in lead/support ownership role.
Hands-on expertise with PowerBuilder, MSSQL (T-SQL, performance tuning), Windows Server (including IIS), middleware/ESB tools, and Salesforce Service Cloud integrations.
Experience with Avalara or equivalent tax service integrations, incident management, runbook/DR ownership, and release/change management compliance.
Experienced leader skilled in owning end-to-end production support with hands-on troubleshooting of legacy stacks and middleware integrations.
Comfortable managing vendor relationships and coordinating among business analysts, Salesforce architects, and middleware teams.
Detail-oriented professional proficient in disciplined change control, cross-team communication, and maintaining operational documentation and DR readiness.