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Niche BMC Helix requirement reduces pool, but common Product Owner title and hybrid setup increase competition.
Product owner skills transfer across industries but BMC Helix and ITSM specificity create moderate industry bias.
Explicit 9+ years, mandatory BMC Helix hands-on experience and ITIL/Product Owner background create high shortlisting strictness.
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Own and maintain the product roadmap and backlog for the BMC Helix ITSM platform, including writing user stories and acceptance criteria.
Coordinate platform operations, feature prioritization, and workflow optimization to drive ITSM service improvements and user adoption globally.
Act as the primary liaison between business units and IT teams to translate business needs into scalable ITSM capabilities and measure platform performance against KPIs.
9+ years of experience in IT operations with hands-on expertise in BMC Helix ITSM administration, process coordination, or similar ITSM tools.
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
Experience in Agile Product Owner role and strong knowledge of ITIL-based service management (ITIL v4 certification is a strong plus).
Work Experience Required: 9+ years in relevant IT operations and ITSM roles.
Experienced in managing ITSM platforms at scale with deep understanding of ITIL frameworks and agile methodologies.
Skilled in bridging business and technical teams, with strong business requirement gathering and product backlog management capabilities.
Comfortable coordinating cross-regional teams and handling platform upgrades, CMDB governance, and operational dashboards.