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Niche PMO/governance skillset and one amplifier (metro), so low competition.
Requires PMO, ITIL, and ADO skills, moderately transferable across industries.
Specialised tooling and ITIL expectations but no explicit years, so medium strictness.
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Own end-to-end governance and visibility of the software delivery lifecycle from release readiness through post-production stability.
Lead L3 incident management, SLA compliance, and structured problem management ensuring timely resolution and continuous improvement.
Design and maintain integrated reporting dashboards (Power BI, Azure DevOps, SharePoint) for data-driven decision-making and escalation.
Experience required: Strong PMO/governance experience in complex IT programs (explicitly mentioned).
Technical skills: Hands-on familiarity with Azure DevOps, Power BI, SharePoint, SDLC, ITIL incident and problem management processes.
Must have experience managing L3 incident lifecycle and SLA adherence for P1/P2 incidents.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in cross-functional coordination linking PMO governance, engineering delivery, and service operations domains.
Analytical, data-driven mindset with ability to translate technical performance issues and defects into structured reporting and actionable insights.
Proven track record driving accountability, risk escalation, and continuous improvement in multi-team engineering or service delivery environments.