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Remote role, Bangalore metro, and a generalist support title will attract many entry-level applicants.
Roaming, IR21 and telecom provisioning skills are telecom-specific and less transferable across industries.
No explicit years, basic skills only, and freshers acceptable make screening lenient.
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Maintain and update database with roaming and network information to ensure correct functioning of services.
Provision and configure TOMIA services according to customer-specific data and requirements.
Handle service requests and trouble tickets within SLAs; manage customer implementations and coordinate between customers and service implementation teams.
Bachelor’s degree in engineering.
Work Experience Required: Freshers allowed; eagerness to learn in Telecommunications Industry.
Mandatory skills: Advanced MS Excel, basic SQL, LINUX/UNIX familiarity, and GSM Technology & Architecture knowledge.
Job location: Bangalore; Work mode: Hybrid; Shift timings: Regular.
Operational focus on customer data provisioning and database management in telecom domain.
Comfortable working in a coordination role between customers and internal service teams.
Able to manage multiple service requests and maintain data accuracy under SLA constraints.