Back
Remote, entry-level support role in Bangalore with broad title increases applicant density.
Telecom-specific protocols increase domain bias, though Linux and support skills remain transferable.
Low years requirement but telecom protocols preferred and role-specific skills imply moderate shortlisting criteria.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide Tier 2-3+ technical support for TOMIA's Network Services software including troubleshooting, debugging, and ticket resolution.
Install, integrate, and configure solutions as needed while ensuring compliance with customer SLAs.
Analyze system outputs against client requirements to identify and implement optimal solutions, and document feature requests and issue resolutions.
Bachelor’s degree in Engineering, Telecommunications, or Computer Science.
0-1 years experience in Telecommunications industry; advantage for 0-1 years in technical support roles.
Knowledge of Linux and Windows OS; preferred Linux shell scripting and Oracle database knowledge.
English proficiency (written and verbal); willingness to travel abroad; client-facing experience is an advantage.
Comfortable working with Linux operating systems, basic SQL functions, and analyzing debugging logs of live systems.
Experience or aptitude in handling complex telecommunication protocols such as GSM MAP, CAMEL, ISUP, SIP, SS7, and Diameter.
Able to manage multiple tasks under SLA-driven environments and communicate effectively with global customers.