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Strong employer brand, metro location, and broad SRE skills increase applicant competition.
Highly domain-specific SRE skills (Kubernetes, Linux, IaC, observability) limit cross-industry transferability.
Explicit 7–12 years and many mandatory SRE, Kubernetes, and IaC requirements make filters strict.
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Design and implement tools and systems to improve availability, latency, scalability, and system health of Freshworks’ service software.
Lead incident response, root cause analysis, create SLIs/SLOs, manage error budgets, and drive performance and reliability engineering efforts.
Collaborate with engineering and platform teams to advocate SRE best practices and contribute to infrastructure architecture and automation roadmaps.
7–12 years of experience in SRE, DevOps, or Production Engineering roles.
Proficiency in coding, Linux system administration, Docker, Kubernetes, CI/CD pipeline management, and Infrastructure as Code tools.
Degree in Computer Science, Engineering, or related field.
Experience building and scaling production services with high uptime targets (99.99%+).
Experienced in designing and operating highly available, scalable distributed systems with strong focus on reliability and automation.
Demonstrated track record of reducing incident frequency, improving MTTD/MTTR metrics, and leading blameless postmortems.
Comfortable working in high-pressure environments with strong communication skills to coordinate across multiple teams.