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Known enterprise hiring junior QA in metros; common role but telephony/hardware niche limits applicant pool.
Core QA skills transferable, but telephony and device integration expertise increases industry specificity.
Explicit junior experience plus telephony, log analysis, and hardware requirements create moderate filtering.
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Execute manual test cases and validate end-to-end call control functionality for headset and phone device integrations with Genesys Cloud platform.
Perform exploratory testing, document test results in Confluence, and reproduce/report defects including log analysis to identify root causes.
Assist support engineers with escalated issues and collaborate with development and product teams to improve device integration quality.
Bachelor of Science in Computer Science or related degree, or equivalent work experience.
Basic understanding of telephony concepts (SIP, call flows, hold, transfer, mute, conferencing).
Familiarity with multi-tier web applications and technologies like HTTP, JavaScript, JSON; ability to analyze logs using tools like New Relic or SumoLogic.
0 to 1 years of industry experience; willingness to work till 11 PM IST.
Comfortable working hands-on with physical hardware like USB headsets, desk phones, and base stations.
Strong detail orientation with methodical execution of structured test plans and clear communication for documenting defects.
Basic networking knowledge (IP, DHCP, DNS) and understanding of software lifecycle to troubleshoot integration issues effectively.